Privacy Policy

Monbits Pay, operated by Monease.io ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency payment gateway services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, business name, business registration details, and contact information
• Verification Information: Government-issued identification, proof of business registration, and jurisdiction verification documents
• Payment Information: Cryptocurrency wallet addresses, transaction details, and payment preferences
• Communication Data: Messages, emails, and support requests you send to us

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent on pages, and clickstream data
• Transaction Data: Blockchain transaction hashes, amounts, timestamps, and network information
• Log Data: Access logs, error logs, and security event logs

1.3 Information from Third Parties

We may receive information from:

• Blockchain networks (publicly available transaction data)
• Identity verification service providers
• Business verification databases

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Description
Service Provision	To provide, maintain, and improve our payment processing services
Account Management	To create and manage your account, authenticate users, and provide customer support
Verification	To verify your identity and business registration to ensure compliance with our terms of service
Compliance	To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
Security	To detect, prevent, and respond to fraud, security incidents, and unauthorized access
Communication	To send service-related notices, updates, security alerts, and respond to your inquiries
Analytics	To analyze usage patterns and improve our Services

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 When We May Share Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Services (e.g., hosting, analytics, identity verification)
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• With Your Consent: When you have given us explicit consent to share your information

3.3 Blockchain Transparency

Please note that cryptocurrency transactions are recorded on public blockchains. Transaction data, including wallet addresses and transaction amounts, is publicly accessible and cannot be deleted or modified.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure key management practices
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account Information: Retained for the duration of your account plus any period required for legal compliance
• Transaction Records: Retained for a minimum of 5 years for compliance purposes
• Communication Records: Retained for 2 years after the last interaction
• Log Data: Retained for 1 year for security and operational purposes

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our Services
• Detect and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Telegram: @monbitspay